Shipping Policy

Shipping:

After your payment is verified, it takes an estimated 1-3 business days to process, ship and receive your order within the United Kingdom.

Priority shipping is a next day service, however this does not include weekends or bank holidays.

International shipping will take 5-15 days depending on where are you in the World. Please note that this is only an estimate and we do not guarantee delivery on specific dates. Some locations (Latin America. Africa. Middle East) could take longer to deliver.

All items are fully trackable on site. Delays may also occur as a result of International Customs Inspections. Your country's customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

The recipient takes full responsibility for your local government's and postal regulations regarding import and customs, as we cannot be held liable for any items that are not accepted into the specific country.

Import Tax & Duty:

To avoid any taxes we specify a low item value on the package. Sometimes import taxes. duties, and related customs fees may be charged once the package arrives at the destination country.

These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

Tracking:

Once your shipping confirmation is emailed you will receive your tracking number. Again, you can simply follow your parcels journey via our easy check tracking page onsite.

Alternatively contact customer support for assistance.

Returns:

Any brand new product can be returned for a full refund or store credit at anytime without question, so long as it's complete with all it's original packaging/contents.

 

Please Note:

Any shipping charges, or promotional items are non-refundable. The customer will be responsible for any returned goods unless the wrong item has been sent out to you. Once we receive it back and verify the contents we'll quickly process a full refund back to you via your original payment method.

Please contact us to schedule the return via the contact page or via email at info@gausstherapy.com

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